1. Shipping & Delivery Policy

At Look, we provide FREE standard shipping to any address within Global. Up front, we ship to most of the countries that our logistics partners have affiliates in, and while we strive to keep our rates affordable, we aim to deliver items to you quickly, quickly, and safely. For a list of the countries we ship to and our charges, you can select your item and proceed to the checkout page, as charges are based on weight and volume. Upon entering your delivery details, we will automatically calculate shipping charges based on your provided address without the need for payment or registration.

2. Order Status & Tracking

All orders placed from Monday to Friday (except holidays) will be processed and shipped within 2 business days after payment confirmation, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packaging and order shipping. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customer, TCS and Express courier.

Express courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.

TCS Courier – is available at an additional charge of RS.300 and it takes approximately 3 working days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9 am to 10 pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. Mode of Payments

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.